Report: Contact Center Director (Remote)

Location: Remote

A Little About Us: PreBorn! is a national grant-maker exclusively for pregnancy clinics across the U.S. (and a few beyond)! We empower clinics through providing training, consultation, and equipment to help rescue babies and bring mothers and their families to the saving knowledge of Christ.

We are a God-centered and God-directed non-profit that seeks to operate with excellence, efficiency, and innovation. We are a diverse family with people from all different backgrounds united through our love for Christ and our love for life.

Character Qualities:

·       Integrous

·       Adaptable

·       Teachable

·       Organized

·       Compassion-Hearted

·       Multitasker

·       Clear Communicator

·       Active Listener

Qualifications:   

·       Personal, growing relationship with Jesus Christ

·       Agreement with, and adherence to, PreBorn!’s Statement of Faith and Code of Christian Conduct

·       100% pro-life  

·       Willingness to intercede before God for the ministry of PreBorn!

·       Access to high-speed internet

·       A quiet space to take calls without interruptions and/or background noise

·       Experience in pregnancy crisis centers - Strongly preferred

·       Experience and confidence in taking and redirecting phone calls from abortion-minded individuals

·       Ability to handle high volume, high-stress phone calls with calm and efficacy

·       Multi-tasker handling multiple platforms at one time

·       Proficient verbal and written communication skills

·       Bi-Lingual in Spanish and English

Duties:

·       Answer and redirect call from abortion-minded individuals

·       Utilize in-house booking platform to schedule clients

·       Utilize CTM phone system for receiving and responding to calls, texts and emails

·       Communicate with local centers, as needed, to ensure the smooth booking of appointments

·       All other duties as assigned by the Contact Center Director

Benefits: (Full time only)

·       Health Insurance

·       401K matching

·       Paid vacation

·       Paid holidays

This role is perfect for someone with exceptional relational skills, a heart for ministry, and a strategic mindset, who thrives in a high-touch donor engagement role.

Key Responsibilities

Ministry Partner Engagement & Relationship Building

• Cultivate and steward relationships with MnPs through phone calls, personalized emails, handwritten notes, gifts, and occasional visits to deepen engagement and connection.
• Follow a structured communication plan while also being adaptable to the needs and interests of each MnP.
• Leverage a mix of automation and one-on-one communication to ensure timely and meaningful touchpoints with each MnP.
• Complete a set number of meaningful engagement calls per month, focusing on stewardship, gratitude, and ministry updates.
• Identify and understand MnP passions, aligning their giving with impactful ministry opportunities.

Donor Growth & Retention

• Increase revenue annually by an established percentage through strategic donor engagement and upgraded giving levels.
• Increase donor retention rates, ensuring that active MnPs continue supporting the ministry.
• Lead targeted donor contact campaigns, including lapsed donor re-engagement, special project campaigns, and seasonal giving initiatives.

Collaboration & Major Gift Pipeline Development

• Work closely with Major Gift Officers (MGOs) to identify and cultivate MnPs who demonstrate potential for major giving.
• Identify a set number of MnPs per year who can be transitioned to major donor portfolios based on giving trends and engagement levels.
• Partner with the broader Development Team to ensure MnPs receive consistent and compelling communication about the impact of their giving.

Systems & CRM Management

• Effectively utilize Virtuous CRM to track donor interactions, record engagement details, and maintain accurate donor history.
• Analyze donor data and reports to identify opportunities for deeper engagement and giving growth.
• Maintain meticulous records of all MnP communication and ensure timely follow-up on action items.

Qualifications & Skills

Required:

• Passion for PreBorn!’s mission and a heart for donor stewardship and ministry partnership.
• Exceptional interpersonal and relational skills, with the ability to engage donors in meaningful, faith-driven conversations.
• Excellent communication skills (both verbal and written) and the ability to tailor messages to different audiences.
• Goal-oriented and results-driven, with a proven ability to meet donor engagement and fundraising targets.
• Highly organized and detail-oriented, capable of managing a large portfolio while ensuring timely follow-ups.
• Self-motivated and proactive, able to work independently while collaborating with the team.
• Comfortable using CRM systems (experience with Virtuous CRM is a plus).

Preferred:

• Experience in nonprofit fundraising, donor development, ministry, or sales.
• Background in mid-level donor relations, major gifts pipeline development, or donor engagement strategies.
• Understanding of faith-based philanthropy and Kingdom-minded investing.

The Vice President of Marketing (VPM) is a senior executive leader responsible for advancing the mission and impact of PreBorn! through Brande clarity, audience growth, and excellence across all marketing functions. This role provides strategic and operational oversight of Marketing and Events, ensuring these functions operate in a fully integrated, mission-aligned, and performance-driven manner.

As a key member of the executive leadership team, the VPM leads the enterprise marketing strategy to support PreBorn!’s work of glorifying Jesus Christ by saving more babies and souls. The role is responsible for ensuring that all external communications, brand expression, and marketing initiatives clearly articulate mission impact, strengthen national reach, and support organizational priorities.

Key Responsibilities

Enterprise Marketing Strategy

• Develop and execute a comprehensive, multi-year marketing strategy aligned with PreBorn!’s mission, theological convictions, and organizational priorities.
• Drive audience growth, brand awareness, and engagement across all channels to expand PreBorn!'s national reach and influence.
• Identify and pursue new opportunities to strengthen brand visibility, market presence, and strategic partnerships.
• Establish clear marketing goals, KPIs, and dashboards, reporting regularly to executive leadership and the Board as appropriate.
• Serve as a strategic advisor to the President and the EVP on marketing trends, audience insights, and brand positioning.

Marketing & Brand Leadership

• Provide executive leadership over all marketing functions, including brand, messaging, content strategy, digital marketing, media, creative, and communications.
• Ensure consistency and excellence in PreBorn!'s voice, visual identity, and storytelling across all platforms and audiences.
• Oversee development and execution of integrated marketing campaigns that support organizational initiatives, program expansion, and national visibility.
• Champion innovation in marketing platforms, data analytics, and performance measurement to improve reach, engagement, and effectiveness.
• Ensure all marketing efforts clearly communicate gospel-centered values and life-saving impact.

Events Strategy & Oversight

• Provide strategic oversight of all ministry events, including conferences, tours, donor events, and experiential gatherings.
• Ensure events are mission-aligned, financially responsible, and designed to drive engagement, revenue, and long-term relationships.
• Evaluate event portfolio performance and guide decisions around scaling, optimizing, or sunsetting events.
• Partner with internal stakeholders to ensure events are effectively integrated into broader marketing and communications strategies.

Leadership & Team Development

• Lead, mentor, and develop senior leaders across Marketing and Events, fostering a Christ-centered, high-performance culture.
• Promote collaboration, accountability, and servant leadership across teams.
• Ensure clarity of roles, priorities, and expectations to support organizational growth and staff development.

Financial & Operational Stewardship

• Oversee marketing and events budgets, forecasts, and performance analysis to ensure responsible stewardship of ministry resources.
• Partner with Finance and Operations to align marketing investments with organizational priorities and outcomes.
• Ensure systems, processes, and data infrastructure effectively support marketing objectives and scalability.

Qualifications & Experience

Required

• Bachelor’s degree in Business, Marketing, Nonprofit Management, or a related field
• 10+ years of progressive leadership experience in marketing, preferably within a large nonprofit, ministry, or faith-based organization
• Demonstrated experience leading comprehensive, multi-channel marketing strategies and teams
• Strong background in brand development, digital marketing, content strategy, and audience analytics
• Experience working with executive leadership teams and boards

The Building Manager is responsible for the day-to-day stewardship, safety, and operational excellence of PreBorn!’s facilities, ensuring a safe, functional, and welcoming environment that supports our mission to glorify Jesus Christ by saving lives and souls. This role provides onsite accountability, oversees vendors, maintains compliance, supports ministry events and training activities, and coordinates facilities-related projects.

Key Responsibilities

- Facility Operations & Maintenance
- Building and Facilities Vendor & Contractor Management
- Facilities Safety & Compliance
- Space Planning & Facility Upgrade Support
- Event & Operational Support
- Logistic and supply coorditation.

Qualifications

- 3–5 years of building or facilities management experience
- Experience managing vendors, contractors, and maintenance schedules
- Knowledge of OSHA and building safety standards preferred
- Strong organizational and communication skills
- Ability to manage multiple initiatives concurrently
- Able to read building manuals and basic blueprints

Personal & Spiritual Attributes

- Mature follower of Jesus Christ committed to PreBorn!’s mission
- Demonstrates integrity, stewardship, and servant leadership
- Approaches facilities care with excellence and responsibility

Success Metrics

- Safe, functional, and well-maintained building
- High vendor accountability and cost control
- Reduced disruptions for staff
- Compliance proactively managed
- Center for Excellence consistently ready for training
- Reliable reporting to Director of Operations and VP of Operations

FLSA Status: Full-Time, Exempt

About the role:

The primary function of the Director of Operations is to provide leadership and practical, hands-on support across PreBorn!’s operational functions, specifically in Administrative, Logistics and Facility Operations. The successful candidate will have demonstrated experience in leading operational compliance, process development, cross-functional project support and building/facility management. This role ensures that operational systems scale effectively as the ministry grows. 

Key Responsibilities

1. Operations Leadership + Hands-On Support

- Lead Operations teams while actively participating in solving day-to-day operational challenges.

- Support departments directly during workload spikes.

- Build repeatable systems and work alongside staff to implement them.

- Partner with IT, Software Development, and Reporting on operational readiness.

2. Facilities Oversight (Not Execution)

- Supervise the Building Manager.

- Approve facility budgets, vendor strategy, and improvement plans.

- Oversee compliance and building readiness reports.

3. Logistics Oversight + Participation

- Oversee logistics systems for shipments, equipment distribution, and purchasing.

- Participate hands-on when necessary.

- Build forecasting models for ministry-wide needs.

4. Administrative Operations Leadership

- Supervise the Office Manager

- Lead administrative support functions.

- Build workflows, SOPs, and templates.

- Step in during peak periods to ensure operational continuity.

5. Vendor & Contract Strategy + Support

- Lead contract negotiations and stewardship.

- Establish SLAs and vendor scorecards.

- Support escalation issues.

6. Operational Compliance Leadership + Oversight

- Develop and implement Safety Plans, Emergency Plans, and policy frameworks.

- Build compliance tools and documentation.

- Delegate execution to appropriate Ops staff.

7. Cross-Department Project Leadership

- Lead and participate in operational components of major initiatives.

- Coordinate timelines, risk logs, and implementation efforts.

8. Team Leadership

- Provide mentoring, accountability, and direction for Operations staff.

- Model operational excellence and pace.

- Build a spiritually grounded and service-oriented culture.

Qualifications

- 5+ years of leadership in operations or multi-department oversight.

- Demonstrated success building scalable systems.

- Strong strategic and communication skills.

- Alignment with PreBorn!’s mission and Statement of Faith.

Character Qualities

·       Strategic, Critical Thinker

·       Innovative Problem Solver

·       Collaborative, Flexible and Adaptable

·       Resourceful, Outcomes-based, and Solutions-oriented

·       Forward-thinking

At PreBorn! a Project Manager supports the execution of key initiatives across the ministry by both coordinating projects and actively contributing to their completion. 

This is a hands-on, execution-focused role responsible for ensuring projects move forward while also stepping in to complete tasks when needed. Depending on strengths and assignment, this role may support operational initiatives, technical systems, or a combination of both.

Project Managers work closely with the Director of Technology, Software Development Team, and ministry leadership to help scale systems, processes, and organizational effectiveness. This role is not a purely administrative project management position. It requires a willingness to step in and execute work directly to ensure projects are successfully completed.

Key Responsibilities

Project Execution & Ownership

• Support planning execution, and completion of projects
• Take ownership of assigned projects end-to-end
• Step in to complete tasks when needed
• Maintain timelines and deliverables
• Identify and resolve risks

Hands-On Contribution

• Actively contribute to deliverables
• Assist with documentation, reporting, and system setup
• Support testing and rollout activities
• Fill execution gaps

Cross-Functional Coordination

• Coordinate communication across teams
• Ensure clarity on timelines and responsibilities 

• Provide project updates

Process & Systems Support

• Document and improve processes
• Support SOP development
• Identify inefficiencies and implement improvements

Operations-Focused Projects

• Support programs and administrative operations
• Assist with KPI tracking
• Support policy and system implementation

Technical Project Management (TPM Track)

• Support technical projects and systems
• Work with technology and development teams
•  Assist with implementations and testing

Qualifications

Experience

• Bachelor’s degree (or equivalent experience) preferred
• 1–3 years of relevant experience

Skills & Competencies

• Strong organizational and time management skills
• Ability to manage multiple priorities while also executing tasks directly
• Strong communication skills
• Proficiency in Microsoft Office
• Familiarity with project management tools (e.g., Asana)
• Self-starter with ownership mindset

Ministry Qualifications

• Agreement with and adherence to the Statement of Faith and Code of Christian Conduct
• Personal, growing relationship with Jesus Christ
• Willingness to intercede in prayer for the ministry
• Fidelity to a biblical, evangelical lifestyle; 100% pro-life alignment
• Love for the Gospel and commitment to advancing the mission of saving lives and souls

Character Qualities

• Servant-hearted with a desire to glorify Jesus Christ through excellence in work
• Detail-oriented and highly organized
• Strong ownership mentality (“see it through” mindset)
• Proactive and dependable
• Clear and concise communicator
• Humble, teachable, and adaptable
• Team-oriented with strong follow-through

Scope: We are seeking a Christ-loving, data-minded leader to work with the Director of Creative Strategy and Communications to grow and develop Pre-Born!’s presence with our target audiences. Utilize your skills and life to increase your service to Jesus Christ by working alongside us in saving babies and souls.

Reports To: VP of Growth

Chief Marketing Officer Location: Indianapolis, IN

A Little About Us: Pre-Born! is a national grant-maker exclusively for pregnancy clinics across the U.S. (and a few beyond)! We empower clinics through providing training, consultation, and equipment to help rescue babies from abortion and bring mothers and their families to the saving knowledge of Christ. 

We are a Christ-centered and Christ-directed non-profit that seeks to operate with excellence, efficiency, and innovation. We are a diverse family with people from all different backgrounds united through our love for Christ and our love for life. 

Character Qualities:

·      Creative

·      Critically-thinking

·      Proactive

·      Adaptable

·      End-user-minded

·      Passionate

Qualifications:   

·      Personal, growing relationship with Jesus Christ. 

·      Agreement with and adherence to Pre-Born!’s Statement of Faith and Code of Christian Conduct.

·      100% pro-life.   

·      Willingness to intercede before God for the ministry of Pre-Born!.

·      Expertise in non-profit marketing, communications, and public relations, preferably in the pregnancy center / pro-life space.

·      Significant experience in:

o   Microsoft Office suite

o   Webpage design 

o   Graphic  

o   Proofreading

o   Print, digital and oratory marketing content development

·      Ability and desire to manage details in simultaneous projects on an ongoing basis

·      Ability and desire to accommodate high priority and / or urgent campaigns

·      Effectively work with different team members with varying degrees of expertise and experiences.

·      Ability to anticipate organizational creative needs

·      Proven analytical and organizational skills to ensure data and programmatic integrity 

·      Experience establishing and conservatively managing budgets 

·      Ability to thrive under pressure, meet deadlines and to work efficiently on a team while having strong self-management skills 

·      Adaptability and flexibility to different organizational and management requirements

Duties: 

·      Analyze data from all marketing, donation, and customer relationship management platforms and adjust established marketing plans based on outcomes 

·      Manage the entire lifecycle of videography projects 

·      Conduct donor health analysis to properly segment marketing and communication pieces.

·      Collect and create digital, postal and radio collaterals for campaigns and events.

·      Conduct regular and comprehensive market research on all stakeholders

·      Conduct regular and comprehensive return-of-investment analyses on all marketing campaigns

·      Grow “market share” of Pre-Born! brand in cause space

·      Develop and maintain a profitable, robust and integrated social media marketing plan

·      Manage main website (preborn.com) retargeting and SEO endeavors

·      Lead efforts to diversify the donor base demographics, paying special attention to the millennial generations and younger 

·      Manage external marketing, communications, radio, and public relations partnerships

·      Furnish routine reporting to senior leadership 

Benefits:

1.      Health Insurance 

2.     401K matching

3.     Paid vacation

The Events and Client Services Communications Manager serves as a key connector between Events, Marketing, and Programs, ensuring consistent messaging, operational excellence, and a seamless communication experience across all touchpoints.

Character Qualities:  

•     Servant-Leader

•     Adaptable

•     Enthusiastic Learner

•     Innovative Builder

•     Strong Collaborator

•     Creative Problem Solver

•     Critical and Strategic Thinker

Key Responsibilities:

Events Communications Strategy & Execution

•             Develop and execute communication plans for all PreBorn! events (fundraising events, partner gatherings, trainings, and internal events).

•             Write and manage event-related content including invitations, registration messaging, scripts, run-of-show materials, follow-up communications, and donor touchpoints.

•             Partner with Events team to ensure alignment between messaging, attendee experience, and event objectives.

•             Ensure all event communications reflect PreBorn!’s mission, theological convictions, and brand voice.

Client Services Communications Strategy & Execution

•             Create and manage communication strategies for pregnancy clinic partners and program participants.

•             Develop clear, consistent messaging for onboarding, training, program updates, and ongoing engagement.

•             Collaborate with Programs and Virtual Care Services teams to ensure accuracy and clarity of client-facing materials.

•             Improve communication workflows to enhance responsiveness and partner satisfaction.

Content Development & Messaging

•             Write high-quality, mission-driven content across multiple channels (email, print, digital, scripts).

•             Translate complex programmatic or operational information into clear, compelling communication.

•             Maintain consistency in tone, messaging, and branding across all event and client communications.

•             Support storytelling efforts by integrating impact stories into event and partner communications when appropriate.

Cross-Functional Collaboration

•             Serve as the primary liaison between Events, Marketing, and Programs for communication needs.

•             Align communication timelines with event production schedules and program deliverables.

•             Collaborate with Creative team to develop assets that support communication strategies.

•             Ensure all communications are integrated into broader organizational campaigns when applicable.

Project Management & Execution

•             Manage multiple communication projects simultaneously with strong attention to detail and deadlines.

•             Build and maintain communication calendars for Events and Programs initiatives.

•             Ensure quality control for all communications, including proofreading and accuracy checks.

•             Utilize project management tools and systems to track progress and deliverables.

Performance & Continuous Improvement

•             Track and evaluate effectiveness of communication efforts (open rates, engagement, feedback).

•             Recommend improvements to communication strategies, tools, and processes.

•             Identify opportunities to streamline communication and increase clarity and impact.

Qualifications:

•            Agreement with and adherence to PreBorn!’s Statement of Faith and Code of Christian Conduct.

•            Willingness to intercede before God for the ministry of PreBorn!. Fidelity to an ever-maturing biblical, evangelical lifestyle.

•            Bachelor’s degree in Marketing, Communications or equivalent.

•            Positive, team-player with a proactive approach to problem solving.

•            Independent, results-focused, highly organized self-starter.

•            Ability to thrive in a fast-paced and dynamic environment, handling multiple priorities with ease and a keen attention to detail.

•            Strong writing and editing skills with the ability to adapt tone for different audiences.

•            Highly organized and execution-focused.

Experience

•            Minimum 2+ years of experience in communications, marketing, events, or related field.

•            Proficiency in email marketing platforms, CRM systems, and project management tools.

3.     Paid Vacation

The successful candidate will have the following qualities and characteristics: sold-out Believer in Jesus Christ and committed to PreBorn's mission to Glorify Jesus Christ by saving lives and souls, as well as demonstrated experience in clinical coding, quality and compliance for telehealth medicine. The primary area of responsibility is to ensure adherence to federal and state regulations, payer guidelines, and industry best practices while driving operational excellence and client satisfaction.

Additionally, this position will lead initiatives to develop managed care partnerships focused on care coordination and improving health outcomes for high-risk pregnant women, supporting value-based care models and maternal health equity. 

Character Qualities:  

•     Servant-Leader

•     Adaptable

•     Enthusiastic Learner

•     Innovative Builder

•     Strong Collaborator

•     Creative Problem Solver

•     Critical and Strategic Thinker

Key Responsibilities:

•             Lead and manage risk and compliance team, including hiring, training, performance management, quality improvement and professional development.

•             Develop and implement policies and procedures to ensure accurate clinical documentation, coding, and billing practices for maternal clinical services.

•             Monitor regulatory changes and payer updates related to electronic health records (EHRs), telehealth, and maternal care to ensure timely integration into   organizational practices.

•             Conduct internal audits and risk assessments to identify compliance gaps and implement corrective actions.

•             Serve as a subject matter expert on clinical documentation and general coding (CPT, HCPCS, ICD-10) and compliance regulations (HIPAA, OIG, CMS).

•             Collaborate with legal, information technology (IT)/information systems (IS), clinical, and operational teams to ensure cross-functional alignment and compliance.

•             Provide strategic guidance to clinic clients on coding and risk mitigation to support regulatory compliance.

•             Develop and deliver training programs for internal staff and external clients.

•             Represent the organization in industry forums, conferences, and with regulatory bodies as needed.

•             Lead the development and management of managed care partnerships aimed at enhancing care coordination and improving maternal health outcomes, particularly for high-risk pregnant women.

•             Collaborate with payers, providers, and community organizations to design and implement value-based care models and telehealth-enabled interventions.

•             Analyze outcome data and quality metrics to assess program effectiveness and identify opportunities for improvement in maternal and perinatal care.

Qualifications & Experience:

•            Agreement with and adherence to PreBorn!’s Statement of Faith and Code of Christian Conduct.

•            Willingness to intercede before God for the ministry of PreBorn!. Fidelity to an ever-maturing biblical, evangelical lifestyle.

•            Bachelor’s degree required in Health Information Management, Healthcare Administration, Nursing, Public Health, or a related field. (Master’s degree preferred).

•            RHIA, RHIT, CCS, CPC, or similar coding certification preferred.

•            Deep understanding of telehealth regulatory requirements, billing practices, and payer requirements.

•            Positive, team-player with a proactive approach to problem solving.

•            Independent, results-focused, highly organized self-starter.

•            Ability to thrive in a fast-paced and dynamic environment, handling multiple priorities with ease and a keen attention to detail

Experience

•            Minimum 7-10 years of experience in healthcare risk management and quality improvement with at least three years in a leadership role.

•            Demonstrated experience in developing and managing payer-provider partnerships, particularly in maternal health and/or high-risk populations.

•            Proven experience managing teams and driving performance in a remote or hybrid environment.

•            Strong analytical, communication, and project management skills.

•            Experience with HER systems and coding software tools.

•            Familiarity with value-based care models, quality metrics, and care coordination strategies.